- Social Dynamics & Communication Skills The society around us is changing day by day and with this people around us are also changing. Change in the sense that they are becoming more attentive. So in order to accommodate ourselves with these changes there is a need to develop a better communication skill with the people living around us and also to maintain the social dynamics as well as prosperity of the society There can be various skills to be developed but the utmost one is discussed here.Someone has truly said that An Eloquent person is the one which has a better listening ability.So one should have a better listening ability in order to attain better communication skill.Listening is the utmost part for developing the LISTENING SKILLS :- Listening skills basically are composed of two pa 1) Non Verbal 2) Verbal skills
- NON VERBAL SKILLS This is basically a kind of mute conversation between the speaker and the listener. This skill could be developed by following ways. a.) PAYING FULL ATTENTION TO THE SPEAKER :- Whatever the speaker is trying to convey should be listened very carefully. Each and every sentence should be analyzed
- b.) BEING AWARE OF NON VERBAL MESSAGES FROM THE SPEAKER :- One should try to grasp out the feelings of the speaker. It is very necessary to understand the body language as well as feelings expressed by the speaker during his/her speech.
- VERBAL SKILLS:-
This is basically a voice conversation between the speaker and the listener. This skill could be developed by following ways.
a.) PAYING ATTENTION TO THE WORDS AND FEELINGS OF THE SPEAKER :- One should carefully listen each and every word of the speaker and should try to understand the aim of the speaker on using those words.
b.) USE OF REFLECTIVE TOOLS :- After carefully listening to the speaker one should try to summarize the speech and should question back to the speaker in order to develop a better mutual understanding between the speaker and the listener.
Reflective tools can be :-
a.) PARAPHRASING :- A brief and succinct statement that reflects the content of speakers message.
b.) REFLECTING FEELINGS :- A brief statement that reflects complete feelings of the speaker.
c.) QUESTIONING :- After listening to speaker, one should cross question the speaker to clarify the doubts.
d.) SUMMARIZING :- Conclude the content of the speaker.
- COMMUNICATION BARRIERS There are certain circumstances where a kind of communication barrier develops. There are a variety of reasons for this barrier. It basically depends on someone's behaviour at that particular time. These barriers generally gets developed when someone is under stress or is frustrated. There are basically two types of communication barriers.
- A.) VERBAL :-
a.) Attacking, Interrogating, Criticizing, Blaming.
b.) Moralizing, Preaching, Advising.
c.) Showing power, Commanding, Directing.
- B.) NON VERBAL :-
a.) Flashing or rolling eyes
b.) Quick or slow movements
c.) Slouching or Hunching
d.) Gestures made with exasperation
e.) Doodling